Contact
Ask before you buy, and after.
Questions before you buy, about licences, about your installation or about your data all reach the same small team through this form. A person reads every message and replies within one working day, Monday to Friday.
Before you type
What makes the first reply useful.
- Pick the topic that fits; it routes your message
- For a technical problem, include your PHP version, your host and the exact error
- Your email address is used only to reply to you
- Never include a password of any kind
Which topic
Pick the topic that fits best.
If nothing fits exactly, pick the nearest. Every message reaches the same people.
| Topic | Use it for | Worth reading first |
|---|---|---|
| Before I buy | Whether AlumDeck fits, whether your hosting will run it, what it does not do | Limitations, pricing |
| Licensing and invoices | Invoices and entity details, renewals, cancelling, the 14-day money-back guarantee, moving a key to a new address | Licence, terms of sale |
| Technical | Installing, the server check, updates, the cron line, backups, moving hosts | Docs, install guide |
| Privacy or data | What we hold about you, deleting a message you sent, analytics on this site | Privacy notice |
| Something else | Anything that fits nowhere else, including a barrier on this site | Accessibility |
What happens next
After you press send, three things.
The form checks you are a person
A Cloudflare Turnstile check, which usually passes without a click, and a hidden field that only automated scripts fill in.
It is emailed to us
Your name, email address, organisation, topic and message, with the time it was sent and the IP address it came from, so spam can be spotted. Nothing is added to a list.
A person replies
Within one working day, Monday to Friday, from the team that builds AlumDeck. The line under the Send button tells you straight away whether the message went.
Questions
Things you might not need to write about
How quickly do you reply?
Within one working day, Monday to Friday, and usually sooner. Write on a Saturday and you will probably hear back on Monday. If four days pass with no answer, assume a mail server lost it and send it again.
Can I buy AlumDeck right now?
Not yet. Checkout is not open, and we will not take a payment through a workaround. The pricing page can send you one email on the day it opens.
Can I see it running before I ask anything?
Yes. The live demo is a working site with invented data, with both the admin panel and the member area open. It is put back every night, so nothing you change can break it.
Will you tell me if AlumDeck is wrong for us?
Yes, and it happens.
If you need someone else to run the server, an account manager, card payments on your giving page, an interface in another language or a live connection to a fundraising CRM, a hosted platform earns its subscription, and we will say so.
Do you have a phone number or an office address?
No. Email is the whole channel, and the people who build AlumDeck answer it. Entity details for an invoice are available on request.
Open the live demo. It puts itself back every night.
Sign in as an admin or a member and click anything. Nothing you do can break it.
Sign-in details on the demo pageResets every night